Return & Cancellation - Healthtrek Healthcare LLP

Healthtrek Healthcare LLP


We want your experience with to be as perfect as possible. We understand that occasionally you may have to return something to us for a variety of reasons.

What are your Exchange Policies?

We hope you will be completely satisfied with any product purchased from

In the event, that you may wish to exchange your product due to wrong product received, items received but damaged in transit (we don’t own our logistics / courier company), will be glad to assist you.

For products purchased from directly, we offer a 7 days product exchange policy, from the date of receipt of your goods (as mentioned above) provided, Items returned for exchange are unused and in an, as new condition with all packaging, original wrappers and labels/tags in tacked and attached to the product. NO EXCHANGES on DISCOUNTED / CLOSE OUT products 

Please keep in mind the following, to make sure your exchange is validated.

All products must be returned completely unused, along with the outer packaging box. Must be free of any impact signs, scratches and must be in an absolute new condition for resale.

In the event of such a situation will not accept a return for exchange. reserves the right to reject any return request if the product package is opened or the product looks used and is not in its original packaging for Resale.

We DO NOT have a REFUND POLICYIn the event that the product, you wish to exchange is not available, we will issue a Credit Note that may be redeemed as Store Credit for purchase of any products from, please take careful note of this before you make your purchase from us.

How do I return an item for Exchange?

In the likely event, that you may wish to return an item for exchange, please contact our customer service first, before shipping any item back to us, they will be glad to assist you with your return for exchange.

Days Open: Monday – Saturday Timing:10:00 a.m. 6:00 p.m.


Phone: +91 9920788050

Address: To, Return of Sale Goods,


804,Everest Nivara Infotech Park-1, TTC Industrial Area, Turbhe, Navi Mumbai, Maharashtra 400705

All cost of item return for exchange will be borne by you. Items will have to be returned and the courier charges for the same must be paid by you.

Whilst we generally process returns for exchange the day they arrive with us, please allow up to 7 days (or longer during busy periods) for your exchanges to be processed.

Please be aware that you are responsible for the item(s) until such time as they are received by us. We strongly recommend that you use an insured and recorded delivery service for returns and retain your proof of sending, as we will not accept responsibility if the parcel is lost or damaged in transit. Please contact our customer service personnel before going ahead with any return. They will guide you regarding the rules, applicability, process and logistics. Customers need to produce the original invoice and the items should be returned in their original packaging

When a replacement is required urgently, it is advisable to place a new order on the website for the replacement item first. This ensures that the goods can be despatched with a minimum of delay in order to get them to you promptly. You should then follow the normal returns procedure as above, to return the original goods and avail of the Store Credit.